p
m
better service
E.
s been
15 years
t you a cent!
ys have placed us at
agazine alone, we’ve been voted
en years in a row.
e
product information
rchase decision.
tation, hundreds
ware, and
able 24/7 online.
ucts or learning our products after
uals? That doesn’t make sense.
ry.
t up to speed quickly
ine, if a product you’re
for you to view.
per into our PLC and HMI
omation.com for intuitive
n be costly, so we try to
tware for a number of our most
roductivity series controllers,
upgrade fees to deal with,
e, we have FREE CAD
rt
For over twenty years our sole focus has been customer service.
That takes many forms: great prices, fast delivery, and quality
products. But regardless of our product selection and other
tangibles like pricing, the intangible value of customer service
is something that cannot be faked, automated or glossed over.
Our team members here at AutomationDirect.com approach every day
with this one goal in mind - serve the customer. It’s a simple philosophy
that many companies forget or make too complex and fail at. If the
answer to any decision is “Yes, this is good for our customers”,
then we do it.
It’s common sense.
“Should we have real upfront pricing online
and realtime stock availability?
Yes, this is good for our customers.”
“Should we have FREE tech support before, during,
and after any sale instead of charging yearly fees
for tech support?
Yes, this is good for our customers.”
“Should we offer FREE software on many
products instead of charging licensing fees?
Yes, this is good for our customers.”
“Should we have all our documentation
online for FREE so people can access anytime,
even before they choose to purchase?
Yes, this is good for our customers.”
“Should we offer more selection by consistently
introducing more new quality products
with great prices monthly, sometimes weekly?
Yes, this is good for our customers.”
“Should we offer FREE shipping
for orders over $49?
Yes, this is good for our customers.”
“Should we be fiscally responsible and run
an efficient business so customers can
rely on us decade after decade after decade?
Yes, this is good for our customers.”
All these are discussions we’ve had internally and all have had certain
aspects of “can we do that?”, “that will be hard to accomplish”, “no one
else is doing that, how can we?”. But if you bring it back to the simple
answer, “Yes, this is good for our customers”, then the perceived
obstacles really don’t matter.
Our company has evolved dramatically since 1994 and it’s this type
of decision making by all our team members over the years that keeps
our customers coming back and new customers checking us out daily.
If you’re a current customer, we sincerely thank you for your business.
We wouldn’t be here if it wasn’t for you and promise to do our best
for you every day. If you’re new and checking us out for the first time,
we hope you give us an opportunity to serve you.
This “.com” is powered
by “.awesomepeople”!
ouses
nt Center and Warehouses
about 45 minutes north of Atlanta, GA, USA.
r sales and technical support teams, purchasing,
e our huge warehouses and speedy logistics team.
