M6 MHLNEWS.COM I FALL 2020where material is being moved, the goal is to lay out the environment in such a way that pedestrians and material handling equipment like forklifts can be kept as separate as possible. It can beas basic as asking the question, “Is there any reason a pedestrianneeds to be in this space where a forklift is operating?” Environments should be designed so that if operators and pedestrians haveto be in the same space, the operator is trained to clearly see thepedestrians, and the pedestrians know where to expect operatorinteractions.
GRISEZ: Training, the core of most safety programs, is a fundamental element of the safety equation. Effective safety management requires extending training beyond forklift operators to include managers, supervisors and pedestrians, and making it readilyaccessible and convenient. Training, whether classroom-based orstreamed online, must be interactive and engaging and tailored tothe individual. It also needs to be designed to enable the manageror supervisor to positively influence safety by consistently encouraging and enforcing proper lift truck operation.
Safety is a top priority for every organization, but the businessesthat rise above the rest are the ones that have instilled in all employees—regardless of role—a safety mindset at all times. To accomplish this, it’s important that those requiring and monitoringthe safe behavior receive the training they need to take a lead rolein modeling the desired behaviors.
Supervisors can be important contributors to efforts to improveforklift safety, especially when it comes to sharing continuous positive and constructive feedback with operators. Training designedspecifically for supervisors gives them the knowledge and toolsthey need to reinforce safe operating habits and reduce the need foroperator retraining. Programs designed to “train the trainers” teachthe proper way to conduct training and effectively utilize trainingmaterials. These programs also provide the skills needed to become proficient on safety issues, and to conduct safety inspectionsand workshops on the floor.
“Learn It. Do It. Use It” is the guiding philosophy behind our
Demonstrated Performance Training programs. These programs
offer a comprehensive range of forklift training formats for opera-
tors, supervisors, trainers, technicians and pedestrians. Participants
“learn it” by completing the module, reading and reviewing any
reference material, and practicing the required skills. Then they
“do it” by performing what we call a “skill check” for instructors
to demonstrate their ability to perform the skill. This prepares them
to bring their newly acquired skills back to the job and “use it” to
improve the end result of safety.
BUCKMAN: Clear explanations and consistent enforcementof rules are important, but to foster a culture of safety, organizations need to take additional steps. Employees should receive operator training that adheres to OSHA standards, which is site-spe-cific, truck-specific and application-specific. A lift truck operatorwho works primarily in narrow aisles should receive training onnarrow aisle trucks within the intended work environment.
New technologies can be used to augment or enhance training.For example, virtual reality simulators enable operators to practice lift truck operation in an immersive environment. This approach offers valuable experience that can help operators prepareto execute tasks and share environments with pedestrians safelywithout taking an actual lift truck out of service orrisking damage to equipment, facility infrastructure,or oneself. By participating in realistic 3-D environments and using actual controls and responses of reallift trucks, operators can reduce potential on-the-jobtraining incidents, receive automated, real-time feedback and enhance skills in a controlled environment.
KAUMO: Educational opportunities have expanded beyond traditional means with hands-on opportunities and online e-learning. Ensuring that operators are learning in an engaging, realistic situationmeans that they’ll be more prepared to go out on thewarehouse floor. In virtual reality (VR), the trainingis visual and using direct application, which helpspromote retention. Much of the historical trainingmethodology is classroom setting while VR allowsthe operator to learn and experience in an environment that is realistic and hands-on.
Our VR simulator uses VR instructional toolsto attract new talent to the industry, to reach higheroperator proficiency levels faster and to help ensurelift truck operators are coached more quickly andconfidently before reaching the warehouse floor. Itutilizes an existing forklift truck by plugging into asimulation port. After the vehicle is no longer needed for instruction, the port can be disconnected, andthe forklift can be placed back into operation in thewarehouse. The tool provides experiential learning in
Don Buckman, Yale
Materials Handling Corp.
Tom Lego, Toyota Material
“Virtual realitysimulators enableoperators to practicelift truck operationin an immersiveenvironment.”
“The goal is to layout the environmentin such a way thatpedestrians andforklifts can bekept as separate aspossible.”
Ron Grisez, Crown
“Effective safetymanagement requiresextending trainingbeyond forkliftoperators to includemanagers, supervisorsand pedestrians. ”
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